Just had a great conversation with a manager today after our labor relations training. He just seemed to get "it." By "it" I mean he understands that the only way he can build trust and alliances with his team is if he takes the time to listen and process their concerns and needs, within reason.
The art of listening is one of the most underutilized management tools in the world. People will work for money (after all, everyone has a bill to pay) but they will die for respect and recognition. Taking the time to actively listen to your employees demonstrates your respect for them as employees.
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